Shipping & Returns
At Motos Toros, we are committed to ensuring a smooth and transparent shopping experience. Please review our shipping and return policies carefully before placing your order.
Shipping Policy
Handling Time:
All orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Leadtimes:
- Standard Items: Delivered within 1–2 weeks.
- Specialty Items (e.g., forged engine internals, workshop lifts): Delivered within 45 days due to manufacturing and shipping timelines.
If you need an exact timeline for your specific order, please contact us before purchase.
Free Shipping:
Orders of $250 or more qualify for free shipping. For orders under $250, shipping costs will be calculated at checkout based on your location and selected shipping method.
Return Policy
Most of our items are manufactured to order, which makes returns more limited. Please read our return guidelines carefully:
- Restocking Fee:
There is a 50% restocking fee for most returned items. - Eligibility for Returns:
Items must be unused, in their original packaging, and returned within 30 days of receipt. - Non-Returnable Items:
Custom-made or special-order items cannot be returned. - Damaged or Defective Items:
If your order arrives damaged or defective, please contact us immediately with photos and details. We will work to resolve the issue promptly.
Important Note:
To avoid the need for returns, please double-check fitment and compatibility before placing your order. If you’re unsure about a product’s suitability for your motorcycle, reach out to us with any questions.
How to Initiate a Return
- Contact us at [your email/phone number] with your order number and reason for return.
- Once approved, we will provide return instructions, including the return address.
- Upon receiving and inspecting the returned item, we will issue a refund minus the restocking fee. Refunds may take up to 7 business days to process.
At Motos Toros, we strive to deliver premium products and excellent service. If you have any questions or concerns about your order, don’t hesitate to reach out to our team.
Thank you for choosing Motos Toros.